Avila Physical Therapy for Women's Health

Reviews about Avila Physical Therapy for Women's Health

• Beth Hauptman Blakeslee

  Dec, 15 2017
  ★ ☆ ☆ ☆ ☆
  A typical first PT evaluation; which went awry upon check out! After I saw the PT and began to check out, I was then informed that Avila is considered "out of network" with my Blue Cross Blue Shield insurance. Why didn't they tell me this prior to being seen? Especially when I told them I had BCBS when I called and made the appointment.
  
  After being told they were "out of network" I was then given a fee schedule type form, giving me two options: 1. I could pay them $190 for them to file with my insurance (which may or may not be covered) and then my BCBS might reimburse me, or 2. I could pay them $150 as an out of pocket patient.
  
  The way in which they said I needed to pay seemed very shady and I felt like I had just been duped. They then tried to tell me that they had provided me with a disclaimer when I arrived, but they in fact did not. This disclaimer that they then showed me is not on their website either. I downloaded the all of the patient forms and there is no such disclaimer. As you can imagine, I was taken aback by the fact that they waited until AFTER I was seen, to tell me they were "out of network" and then demand that I pay one of their fees. I cannot believe that they wait until the patient is done with therapy and in a good amount of pain to spring this on them. It not only makes one feel mislead, but deliberately taken advantage of. The word entrapment comes to mind!
  
  I will be writing them a letter of demand, for $120 of the $150 I paid them. They should get my co-pay of $30, but that's all they should get.
  

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